Q1: What is your minimum order quantity (MOQ)?
A: Our MOQ varies by product model and customization requirements. For our standard stock items, we accept small trial orders with MOQ as low as 100 pieces. For OEM/OBM orders with custom branding or packaging, MOQ is negotiable. Please contact our sales team for details based on your specific needs.

Q2: What is your lead time?
A: It depends on your order type. For our standard stock sets without customization, we can ship within 3–4 days. For bulk production orders, the fastest lead time starts from one week. Customized OEM orders with logo/packaging/design modifications are subject to design complexity—please consult our team for a confirmed schedule.

Q3: Do you support OEM/ODM services?
A: Yes, absolutely. We offer full OEM/OBM customization services, including logo branding, custom packaging, product design modifications, and material selection. Low MOQ support is available with fast turnaround to bring your brand vision to life.

Q4: What payment terms do you accept?
A: We primarily accept T/T (bank transfer) for bulk orders. A 30% deposit is required upon order confirmation, with the remaining 70% balance due before shipment. This ensures production security and order traceability. For sample orders, we also accept Western Union or PayPal for small amounts. Other payment methods can be discussed based on order value and cooperation history.

Q5: How can I get samples?
A: Sample orders are available upon request. For our standard stock items, samples can be prepared and shipped quickly. Customized samples require more lead time depending on complexity. Sample costs may apply but will be fully refunded upon order confirmation. Shipping costs for samples are typically borne by the customer, but this can be negotiated. Please contact us for sample requests.

Q6: What certifications do your products have?
A: Our products are manufactured with food-grade stainless steel and rigorously tested to meet international food contact safety standards. For specific product certifications, please refer to the product detail pages or contact our sales team for documentation.

Q7: How is shipping/freight calculated?
A: Shipping costs depend on the order volume, packaging dimensions, and the shipping method you choose (sea freight, air freight, or express courier). We work with reliable freight forwarders to secure competitive rates. Please contact us with your delivery address and order details, and we will provide you with the best shipping solution.